1. Information We Collect
We collect several types of information from and about users of our website, including:
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Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, postal address, and payment information. We collect this information when you create an account, place an order, subscribe to our newsletter, or contact us directly.
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Usage Data: We collect information about how you use our website, such as the pages you visit, the links you click, the searches you conduct, and the time you spend on our site. This data is collected automatically through cookies and similar tracking technologies.
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Device Information: We collect information about the device you use to access our website, such as your IP address, browser type, operating system, and device identifiers. This information helps us optimize our website for your device and troubleshoot any technical issues.
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Location Data: With your consent, we may collect information about your precise location using GPS or other location-based technologies. This information may be used to provide you with location-based services, such as suggesting nearby retailers.
2. How We Use Your Information
We use the information we collect for various purposes, including:
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Providing and Improving Our Services: We use your information to provide you with the products and services you request, process your orders, personalize your experience, and improve the functionality and performance of our website.
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Communicating with You: We use your information to respond to your inquiries, provide customer support, send you updates about our products and services, and inform you of any changes to our policies.
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Marketing and Advertising: With your consent, we may use your information to send you promotional emails, newsletters, and advertisements about our products and services. You can opt out of receiving these communications at any time by following the unsubscribe instructions included in the emails.
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Analytics and Research: We use your information to analyze trends, track user behavior, and conduct research to better understand our customers' needs and preferences. This helps us improve our products, services, and marketing efforts.
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Legal Compliance: We may use your information to comply with applicable laws and regulations, respond to legal requests, and protect our rights and interests.
3. How We Share Your Information
We may share your information with third parties in the following circumstances:
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Service Providers: We share your information with third-party service providers who assist us in providing our services, such as payment processors, shipping companies, email marketing platforms, and data analytics providers. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
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Business Partners: We may share your information with our business partners, such as retailers and distributors, to provide you with joint products or services. In these cases, we will clearly identify the business partner and give you the opportunity to opt out of sharing your information.
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Legal Authorities: We may disclose your information to legal authorities if we are required to do so by law or legal process, such as a subpoena or court order.
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Business Transfers: In the event that we sell or transfer all or a portion of our business assets, your information may be transferred to the buyer as part of the transaction.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your browsing behavior and preferences. Cookies are small text files that are stored on your device when you visit our website. They allow us to recognize your device and remember your preferences, such as your language settings and login information.
We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a longer period of time. You can control the use of cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.
We also use third-party tracking technologies, such as Google Analytics, to collect information about website traffic and user behavior. This information helps us understand how our website is being used and identify areas for improvement.
For more detailed information about cookies and tracking technologies, please review our Cookies Policy.
5. Data Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:
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Encryption: We use encryption to protect sensitive information, such as your payment information, during transmission and storage.
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Access Controls: We restrict access to your information to authorized personnel only.
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Security Audits: We conduct regular security audits to identify and address any vulnerabilities in our systems.
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Employee Training: We train our employees on data security best practices.
While we strive to protect your information, no security system is foolproof. Therefore, we cannot guarantee the absolute security of your information.
6. Your Rights
You have the following rights regarding your personal information:
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Access: You have the right to access the personal information we hold about you.
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Correction: You have the right to correct any inaccurate or incomplete personal information we hold about you.
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Deletion: You have the right to request that we delete your personal information.
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Objection: You have the right to object to the processing of your personal information.
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Restriction: You have the right to restrict the processing of your personal information.
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Portability: You have the right to receive your personal information in a portable format.
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Withdrawal of Consent: If you have provided us with your consent to process your personal information, you have the right to withdraw your consent at any time.
To exercise your rights, please contact us using the contact information provided below.
7. Children's Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 13, we will take steps to delete the information as soon as possible.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on our website and update the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically for any updates.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Sonic Clarity Audio
Privacy Department
42 Oak Street
Asheville, NC 28801
Email: privacy@sonicclarityaudio.com
Phone: +1 787-022-4982
Our Privacy Officer is Eleanor Vance, who can be reached at the email and phone number listed above. She oversees the data privacy policies and practices at Sonic Clarity Audio.